top of page

Frequently Asked Questions


  • How do I Pay with a Credit/Debit Card?

If you would like to place an order using a Debit/Credit card, please select PayPal. You do not need an account with PayPal, nor do you need to create one to check out and pay this way. You can then select pay with Debit/Credit card on the next screen. PayPal also offers a payment plan you should check out!

  • How do I Place a Custom Order?

Please email me to place a custom order. I will work with you on creating the perfect item for you. It would be best to decide what style, colors, and other options you would like at the time of contact to speed up the process. If you need help, let me know! I am always happy to help you create something original!​

  • How Long Will my Order Take

Website Orders, and Custom Orders, take 1-2 days to build once ordered and paid for. BUT...Current wait list times are shown on the cart page. Depending on when you ordered, lead time will vary between 4-6 weeks. This is determined by the amount of orders currently on the build list before yours is placed, and the do vary. If you need any order in a rush, please email me to see if I am able to build it, and have it delivered by that time. (Before you place the order) ​

  • What Custom Options Do You Offer

You can view Leather overlays, leather overlay/inlay colors, set/halter styles, and other options here on the website. Pricing on orders vary depending on design and custom options chosen. Not all options are shown on the website, so please email with questions regarding something in particular.​

  • Where Are You Located

We are located in Okeechobee, Florida. everything is handmade right here is the shop from SCRATCH!

  • How Do I Know If Something Is In Stock, and Ready to Ship?

Any items that are in stock, and ready to ship, will be located on the (IN STOCK) page of this website. When an order is placed for an in stock item, it is then removed from that page. 

  • How do I Know What My Crystal Conchos Will Look Like?

If you choose to have crystal conchos on your tack, I will go over the layout with you before they are set, just to be sure that you like the way they look before hand. If you do not like the way they look, I will continue to find other options that you are happy with! You are never committed to any design before it is built! I always like to come up with new designs, so you never know what I will have in mind to match your tack!

Have a Question you Would like Answered? Email me!!!

bottom of page